{"item":{"id":"465fcad4-097c-49d8-96e1-d75c729f04ee","type":"hostels","name":"Aman Venice","address":"Palazzo Papadopoli, Calle Tiepolo, 1364, 30215 Venezia VE, Italy","rating":"4.8","image_url":"https:\/\/maps.googleapis.com\/maps\/api\/place\/photo?maxwidth=800&photo_reference=ATCDNfUZQ3WqPQ1YdGZLTlzpFBpO3V0LY2qKf0VOW651EO0ARun8oyQgAcMlxFqO7i0OZYjS43sF0Zqy9ylWHzoxWrvJKPlhjelc18Y-MTXG7c8vstcIpnUqvfXn9-HQ2vFfy1gq5Zify8KmJFo4HMSYEBaUCEdSlrKhtctUJUOO1SVgFBjHWyWOcg3JxNZL4ZCAJWaOvB6qX45cNHPnqrLNaeb_Y4TshUR7LuKDFaLq2Kzb50SjU8fNkSUGt4qVQYX9I4AvIVQUkhnZyLt1Xvkst--sVTFF4Q12YJc5a0MollC-pg&key=AIzaSyAExvn1ZhEMX9qHAZxKD1_q7ymxnBVjLsY","place_id":"ChIJadCox9qxfkcR1nZWCLz8jUc"},"place":{"name":"Aman Venice","phone":"041 270 7333","types":["establishment","lodging","point_of_interest"],"rating":4.8,"address":"Palazzo Papadopoli, Calle Tiepolo, 1364, 30215 Venezia VE, Italy","reviews":[{"text":"I visited Aman Venice for a light refreshment, expecting the exceptional level of service and attention to detail that a hotel of this reputation is known for. Unfortunately, my experience fell well below those expectations.\n\nMy husband ordered tea but was not offered honey or even a small biscuit, which is something one would normally expect in a luxury hotel. I ordered a freshly squeezed orange, carrot, and ginger juice, but the portion was surprisingly small\u2014only about half a glass.\n\nWhat disappointed me most was the overall presentation and service. The staff's appearance did not reflect the standards I would expect from a property of this level. Small details, such as uniforms and grooming, make a significant difference in creating a luxury experience.\n\nDuring our visit, a nearby table was cleaned while we were seated. The process was quite disruptive, with constant movement around us. The crumbs were brushed directly onto the floor, and the seat cushions were shaken out next to our table, creating unnecessary dust while guests were still enjoying their drinks. These are details that should be handled much more discreetly in a hotel of this caliber.\n\nLuxury is defined by attention to detail, and unfortunately many of those details were missing during our visit. I left feeling disappointed and wishing the experience had matched Aman Venice's outstanding reputation.\n\nI hope this feedback is taken constructively, as the property itself is beautiful and deserves a level of service that truly reflects its prestige.","author":"Jadranka Todorovic","rating":1,"time_description":"2 months ago"},{"text":"Today I visited Arva with my partner. In a palace hotel, Amila Venice. I sincerely want to first of all write about the staff of this hotel. You are all simply amazing. Thank you for the impeccable service. You are all wonderful and amazing professionals. But I would especially like to make a special mention of Amila. This man, without exaggeration, is the best professional I have met in any other five-star hotel I have visited. In my life I have visited dozens of five-star hotels, I have met countless wonderful professionals, but Amine is light years the best. Thank you very much Mr. Amila. As for the hotel building, I simply have no words!!!!!","author":"Giorgos Christodoulou","rating":5,"time_description":"2 weeks ago"}],"website":"https:\/\/www.aman.com\/hotels\/aman-venice?utm_source=Google&utm_medium=Yext&y_source=1_MTU3MDc2OTUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D","price_level":null,"opening_hours":[],"ratings_total":855,"google_maps_url":"https:\/\/maps.google.com\/?cid=5156055032933021398","photo_url":"https:\/\/artatlas.global\/storage\/google-places\/photos\/7814198c39fd1bcc61dfeed6b0030abf1002b194.jpg"},"attached":false}