{"item":{"id":"6161e71a-7df3-44b5-9747-1ef206b010a2","type":"hostels","name":"Loews Regency New York","address":"540 Park Ave, New York, NY 10065, USA","rating":"4.4","image_url":"https:\/\/maps.googleapis.com\/maps\/api\/place\/photo?maxwidth=800&photo_reference=ATCDNfV2USHmTeA7FyCHcfhprNyVPCd1Tj0JfK18ccyQxlai1C4S6DF2dZ1INt_ADkIJfpIQvb9eSzhK8IZRe7NYDTX2qkocgLxTyEm2XMqp2VpWE06yRm5rvTymc0KyB2TWGJl2854nTrkYJPvVJO3bX_V2fjqK0Hvq-JXUJez_mCWNPZSU27x6GzkFUaekJ56_V4beoGMtSzRN8KuNXgKhf_RzW0Fa-ToNKBUcLzF8DqvaFOw1sG3xf6bcT9Mqng0oP-gwl-kmgV6OxWsV-vG9HcV2t7nqVNN2sg6Cqrs9Jj2s2A&key=AIzaSyAExvn1ZhEMX9qHAZxKD1_q7ymxnBVjLsY","place_id":"ChIJC0Xwu-9YwokRDQBat_jlgQ4"},"place":{"name":"Loews Regency New York","address":"540 Park Ave, New York, NY 10065, USA","phone":"(212) 759-4100","rating":4.4,"ratings_total":2044,"price_level":null,"website":"https:\/\/www.loewshotels.com\/regency-hotel","google_maps_url":"https:\/\/maps.google.com\/?cid=1045369444917444621","opening_hours":["Monday: Open 24 hours","Tuesday: Open 24 hours","Wednesday: Open 24 hours","Thursday: Open 24 hours","Friday: Open 24 hours","Saturday: Open 24 hours","Sunday: Open 24 hours"],"photo_url":"https:\/\/maps.googleapis.com\/maps\/api\/place\/photo?maxwidth=800&photo_reference=AVoNoXS8DV5Lx57PvgM4y0-fddtgh923B34sxnH-qy9AB221F0lUmEtGT5UeV8LH-2ppQQaeT0lPfAn66ZFS52LjnmiMPIMIz_vMEK196fGejdwSyEMX73Mn_16_BSzZAaCLEXNc2i-4AUqiJ9Utbp9vrx7zeZzuXRZZMDksJhNLZn0PfJfnO67xZe2PZPmfEe4fm1n0sVqAtejecLuP7tsvd8y7VFgryMorFh5WnXRy1wYFK0BJ6PM2pQ4QAlS42T5OW2kMYqB60vHmg11hVB_tl29i0AulUCQRCNVNW-0YAQQSMvMhpAFGX11MEIFs8CtmWOoDDEMtvLi3G6CsLmIpj4hfa67Dzd-hNfseInKl4umqPmfmLSb_HUfKnF0IRJ8_32aBTqDSkTzkDiBwVwJOYvsLJPCtQIED-pdmY_7JTNe6EvnBkJLRi3-MNkxoI8hf&key=AIzaSyAExvn1ZhEMX9qHAZxKD1_q7ymxnBVjLsY","types":["establishment","lodging","point_of_interest","spa"],"reviews":[{"author":"\u0421\u0435\u0440\u0433\u0435\u0439 \u0418\u043b\u044c\u0438\u043d\u043e\u0432","text":"I would like to leave this review so that other guests understand what they may encounter at this hotel.\n\nLet\u2019s start with the simplest thing - the front desk. It would be difficult to find less welcoming staff. No polite smile, no \u201chave a nice day.\u201d However, the employees have plenty of time to chat with one another, laugh loudly, and thoroughly enjoy themselves.\n\nNow let\u2019s move on to the most interesting part - the room. I chose this hotel chain because of its reputation and its location right in the heart of the city, next to Central Park. Naturally, I expected a clean and well-maintained room. Instead, I was given an incredibly dirty and dusty one. There was so much dust that you could literally feel it in the air.\n\nWhen I asked to speak with the housekeeping manager, I was assured that this was merely a misunderstanding and that the issue would be resolved immediately. Unfortunately, those promises turned out to be nothing more than empty words. By the time I returned, only the areas I had pointed out had been cleaned.\n\nLater, the hotel manager called me and offered a sincere apology, but that did nothing to solve the problem. The room remained dirty.\n\nThe following day, after returning from an event, I found another surprise waiting for me. Dirty towels and a bag of trash had been left in the middle of the room. Apparently, the housekeeping staff decided to leave me a rather unusual gift from the hotel.\n\nThe next day, I once again requested that the room be cleaned and pointed out the places where thick clumps of dust were literally hanging in plain sight. The result was exactly the same. The staff cleaned only the areas I specifically pointed out.\n\nAnd let me remind you that we are talking about a five-star hotel in the very center of New York City.\n\nThe general manager attempted to smooth things over, but repeated apologies could not replace something as basic as proper housekeeping. The issue remained unresolved, and my entire stay was ruined.\n\nI would also like to mention the restaurant. The attitude of the waitstaff toward guests can be described in one word: dismissive. While guests are trying to get someone\u2019s attention, the staff members are busy talking and laughing among themselves. In order to place an order, you either have to wave your hands at them or walk over to them yourself.\n\nIf you value yourself and your money, I strongly advise you not to stay at this hotel. It falls far short of both the standards it claims to uphold and the price it charges. Fortunately, there are many nearby hotels that offer far better service and much cleaner rooms.","rating":1,"time_description":"3 weeks ago"},{"author":"Josh","text":"Eric and Isaac made our stay absolutely exceptional! From the moment we arrived, they went above and beyond to make us feel welcome. They were incredibly accommodating and took the time to recommend everything we needed\u2014from amazing restaurants and rooftop bars to great shopping and family-friendly activities.\n\nEvery recommendation they gave us was spot on and really helped us make the most of our trip. Their knowledge of the area, professionalism, and genuine hospitality made a huge difference in our overall experience.\n\nIf you\u2019re staying here, be sure to ask for Eric and Isaac. They truly represent outstanding customer service and are a big reason why we\u2019ll be coming back. Thank you both for making our stay so memorable!","rating":5,"time_description":"a month ago"}]},"attached":false}