{"item":{"id":"a2a07954-0282-4f51-999d-bfccbe91ee32","type":"hostels","name":"Aman New York","address":"730 5th Ave, New York, NY 10019, \u00c9tats-Unis","rating":"4.4","image_url":"https:\/\/maps.googleapis.com\/maps\/api\/place\/photo?maxwidth=800&photo_reference=ATCDNfUYLQForsk1qElcM5gxLOYBVHwkmp3dLAxR94SSfk159kVeaXNhgDPT-7f-LbFEFMsEqObFzflv6sOOnr8Qjss_ggFT23lc6hfREzgQYC1wBcJ_72iYXGYQ6OrffztWn2bCibesK9Gfs1_b0lVrlXM9KB28kD5Eo5obrjY_G6mabpIiB2LzLEkbPkk3TX6ErzMruSyAuHnhG38mA3qizcH0vrFlAy8PcfLeeYtFllNeREs5Tk9vvnORuMsyjEjccKgrZjte5k8z55SI6IfWJYsrGNRr4dgxX1q0MLrMdo1e0Q&key=AIzaSyAExvn1ZhEMX9qHAZxKD1_q7ymxnBVjLsY","place_id":"ChIJM-uWC9VZwokRMm_7bwjHFBg"},"place":{"name":"Aman New York","address":"The Crown Building, 730 5th Ave, New York, NY 10019, USA","phone":"(212) 970-2626","rating":4.3,"ratings_total":367,"price_level":null,"website":"https:\/\/www.aman.com\/hotels\/aman-new-york?utm_source=Google&utm_medium=Yext&y_source=1_MTU5MjMxNjgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D","google_maps_url":"https:\/\/maps.google.com\/?cid=1735230595496898354","opening_hours":[],"photo_url":"https:\/\/artatlas.global\/storage\/google-places\/photos\/091d3de4eaf8294c8fc6243baeb3935228dc406a.jpg","types":["establishment","lodging","point_of_interest","spa"],"reviews":[{"author":"Kyle H.","text":"If you think Aman New York offers the same experience as Aman properties in Asia, prepare to be disappointed. I was, and I wouldn't recommend staying here. I stayed late spring and only now decided to write this review because the experience was meh... Considering the extraordinary room rates, I expected impeccable hospitality. Instead, I encountered an atmosphere that felt odd and  unnecessarily intimidating from the moment I arrived. The security staff came across as surprisingly aggressive until we said we were staying here.\n\nThe arrival experience was confusing as well. There seemed to be countless managers: guest relations, front office, service managers, and several others,  yet when an issue came up during check-in, nobody seemed able to resolve it quickly.\nTotal joke.... Not a place for serious people. The service throughout felt overly rehearsed instead of genuinely warm, but the interaction came across as scripted rather than authentic. Ironically, I've experienced more natural and balanced hospitality from Delta crews than from the front-of-house team here. Incompetent!\n\nAll negative reviews here turn out to be true...\n\nThe rooms themselves were excellent (for Manhattan bc are huge for NYC), beautifully maintained, spotless, and exactly what I expected from Aman except the water pressure. Housekeeping and the maintenance team deserve good words, as they clearly understand luxury service. But many of the room views are frankly disappointing. When you're paying some of the highest hotel rates in New York, you expect a view that leaves an impression. Food is bad, you need to go out of the hotel.\n\nUnfortunately, the front desk managers and top management (and management always!) do not reflect the Aman standard that many guests know from Asian Amans. As a business owner, I would completely rethink the leadership (just replace all of them) and the guest-facing culture. Luxury is about making guests feel respected and welcome, not impressed by endless layers of management. For the price charged, this hotel simply doesn't deliver the experience it promises (I'd say x5 times).","rating":1,"time_description":"a month ago"},{"author":"Happy","text":"Inconsistent over the phone customer service. One person was very good & had me very, very close to booking. But in follow up calls to fully understand the product like... house car service etc... The service over the phone became less compelling...  I was borderline on booking. I think they show the cracks in the service even before booking. I called 3 times  2n'd call was fine but found out the house car might not be reliable... 3rd call was maybe by chance with a manager, because the 3rd call was a little less friendly but still professional but left me not wanting to book anymore.  By asking my questions they seem to assume I care about the cost of stay... I believe. But it's more so I'm unconvinced their product is worth, any potential service issues. For example I'm not interested in a 5k stay... If the house car is not guaranteed to be available, if I have an appointment  that I can give advanced notice for... That seems like an error on their part. That should be the whole point of a concierge...I'm confident they take notes on every phone call &  associate it with a phone number. The over the phone service went from... Excellent to very short, disinterested in making a good impression. Over the phone I could hear subtle changes in their voice... Or blanket statements of all the great amenities  on offer... but when I call to ensure these amenities before booking... All of a sudden it's we can't schedule the house car or we can make other arrangements for you as in call a car service... Huh? why if that is an amenity guests are expecting to add value to the their stay?. I'm very familiar with Aman & love Amangiri. So I know Aman NYC is probably not product worth my time by comparison but if the service is exceptional & helps me get to a Dr.s appointment. I'd go for the heck of it. But again the Cracks show that even over the phone it's inconsistent. That's when you need to have your phone service 10\/10. I believe the team thinks they understand sophiscated customers & I think they believe they are a sophisticated team. But they are not. Being unsophisticated does not mean,they sound unpolished, it's actually the over measure of their own social prowess of perception. They think they can detect by phone a person, who is comfortable in these environments. If this person belongs & is this over the phone \"Guest\" Worth them putting forth excellent service. But it's Training time for AMAN NY...Hi, My friendly sounding voice is a gesture to put the phone team at ease...in order to answer my questions & to be approachable to them. Me, sounding relatable over the phone... is a gesture of... Relatability. To make your team feel comfortable. In reality my life hardly as relatable as I attempt to sound over the phone. Unless you stay at these hotels I suggest your staff fully understand \"rich\" people are not simple, easy to read or all the same... & you should treat every phone call as a SALE, you are selling me every moment  or you are failing your guests. & you are losing your Aman property very real, sales.  What I need from a property is to live up to high expectations, No matter how you perceive a person over the phone. I'm not calling to Impress your Aman Staff, I'm calling to see if you will live up to my time, being spent at your property. That means are you pleasant, relaxing, willing to ensure my needs will be met & exceeded. No one was awful over the phone but I could detect cracks & that's the problem.","rating":2,"time_description":"2 months ago"}]},"attached":false}